Privacy Policy

1. Introduction

WQMIS ("App") is an official mobile application of the UTTAR PRADESH WATER SUPPLY AND SANITATION MISSION, Government of Uttar Pradesh, operated under the Jal Jeevan Mission (JJM).

WQMIS (Water Quality Management Information System) is intended to provide access to water-quality information, public dashboards, reports, and authorized employee services related to water-quality monitoring and management.

This Privacy Policy explains how information is collected, used, stored, disclosed, and protected when you use the WQMIS mobile application.

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of the Application

The WQMIS mobile application provides two primary experiences:

A. Public Dashboard

The Public Dashboard is accessible without employee login and may provide publicly available information such as:

• Water-quality statistics
• Laboratory-related reports
• FTK-related reports
• District-wise reports
• Sample/testing statistics
• Coverage and performance information
• Other publicly available WQMIS reports

A public user is generally not required to create an account merely to view publicly available dashboard information.

B. Employee Login

Authorized WQMIS employees may log in to access functionality based on their assigned role and permissions.

Depending on the employee's role, the App may provide access to:

• Authorized reports
• Employee profile information
• Account-related functions
• Other basic services authorized by WQMIS administrators

Access to employee functionality is restricted according to applicable authorization and role-based access controls.

3. Information We May Collect

The information collected depends on how you use the App.

3.1 Employee Account Information

For authorized employee users, the App or its backend systems may process information such as:

• Name
• Employee/User ID
• Registered mobile number
• Email address, where applicable
• District information
• Login and authentication information

3.2 Profile Information

Employee profile information may include information maintained by WQMIS or the employee's department, such as:

• Name
• Designation
• Department
• Contact information
• Other information necessary for authorized employment-related functionality

The exact information displayed depends on the employee's role and records maintained in WQMIS.

3.3 Information You Provide

Where a feature requires you to submit information, the information may be processed for the specific purpose for which it is submitted.

We seek to limit collection to information that is relevant and necessary for the functionality being provided.

4. Publicly Available Information

Information displayed through the Public Dashboard is intended to provide public access to WQMIS water-quality and program-related information.

The publication of any report or data through the Public Dashboard is subject to the applicable policies and authorization of the Government of Uttar Pradesh / WQMIS.

Personal information that is not intended for public disclosure should not be included in public reports.

Where employee, laboratory, FTK-user, analyst, or other individual-related information is displayed, such information should be limited to what is authorized for public disclosure.

5. Purpose of Processing Information

Information may be processed for purposes including:

• Providing access to WQMIS services
• Authenticating authorized employees
• Managing employee accounts and sessions
• Applying role-based access permissions
• Providing authorized reports and dashboards
• Maintaining user profiles
• Operating and securing the application
• Preventing unauthorized access or misuse
• Troubleshooting technical issues
• Maintaining application logs and audit records
• Improving reliability, performance, and security
• Complying with applicable legal, regulatory, governmental, or administrative requirements

Personal information will not be used for purposes that are incompatible with the purpose for which it was collected, except where otherwise permitted or required by applicable law.

6. Legal Basis and Applicable Data Protection Requirements

WQMIS processes personal data in accordance with applicable laws, rules, governmental policies, and administrative requirements.

Where applicable, processing of digital personal data will be carried out with due regard to the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force.

The applicable legal framework may include requirements relating to lawful processing, security safeguards, notice, rights of individuals, grievance handling, retention, and other obligations.

7. Data Sharing and Disclosure

WQMIS does not sell or rent personal information to third parties for commercial advertising purposes.

Information may be shared or disclosed where necessary:

• With authorized Government departments, offices, or officials
• With authorized WQMIS administrators
• To comply with applicable law, legal process, court orders, or lawful governmental directions
• To investigate fraud, security incidents, misuse, or unauthorized access
• Where disclosure is otherwise authorized or required by law

Any third-party service provider processing information on behalf of WQMIS should be required to implement appropriate confidentiality and security measures.

8. Data Security

Reasonable technical and organizational safeguards are used to protect information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include:

• Secure authentication mechanisms
• Access controls
• Role-based authorization
• Secure communication channels
• Session management
• Server-side validation
• Encryption or other appropriate protection measures where applicable

However, no electronic system or method of transmission over the internet can be guaranteed to be completely secure.

Users should protect their login credentials and should not share passwords, or other authentication information with unauthorized persons.

9. Employee Account Security

Employee users are responsible for maintaining the confidentiality of their login credentials.

If an employee believes that their account has been accessed or used without authorization, they should immediately report the issue to the designated WQMIS administrator or support authority.

WQMIS may suspend, restrict, or revoke access where unauthorized use, security risks, or violation of applicable policies are identified.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to:

• Provide the requested service
• Maintain employee records
• Fulfil administrative requirements
• Maintain audit and security records
• Meet legal, regulatory, governmental, or records-management requirements
• Resolve disputes or investigate security incidents

Retention periods may vary depending on the category of information and applicable Government policies.

When information is no longer required, it may be deleted, anonymized, archived, or otherwise handled in accordance with applicable record-retention requirements.

11. Children's Privacy

The WQMIS mobile application is not specifically directed toward children.

Users should not submit personal information belonging to a child through the App unless such submission is specifically authorized and required for a legitimate WQMIS function and is handled in accordance with applicable law.

12. Cookies and Similar Technologies

The mobile application itself may not use browser cookies in the same manner as a traditional website.

However, associated web services, authentication systems, or technical components may use cookies, session identifiers, local storage, or similar technologies where required for authentication, security, functionality, or performance.

13. Third-Party Services

The App may rely on third-party infrastructure or services for functions such as:

• Authentication or OTP delivery
• Application monitoring
• Security
• Network infrastructure

Where third-party services process personal information, such processing should be limited to the services they are authorized to provide and should be subject to appropriate confidentiality and security requirements.

The App does not authorize third parties to use WQMIS personal information for their own unrelated commercial purposes.

14. External Links

The App or its reports may contain links to websites, portals, or services operated by other organizations.

WQMIS is not responsible for the privacy practices, content, security, or policies of external websites.

Users should review the privacy policy of any external website before submitting personal information.

15. Accuracy of Information

WQMIS aims to maintain accurate and up-to-date information within the system.

Where an employee identifies inaccurate or outdated information in their profile or other authorized records, they should contact the appropriate WQMIS administrator or designated support authority for correction.

16. User Rights and Requests

Subject to applicable law and the nature of the processing, individuals may have rights relating to their personal data, including applicable rights to:

• Request information about processing of their personal data
• Request correction of inaccurate information
• Request deletion/erasure where legally applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of personal data
• Seek other rights available under applicable data-protection laws

Requests may be submitted through the contact details provided below.

The manner and extent to which these rights are available may depend on the legal basis for processing and applicable Government or statutory requirements.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect:

• Changes in the App or its features
• Changes in data-processing practices
• Changes in applicable laws or regulations
• Government policies or administrative requirements
• Security or operational improvements

When this policy is updated, the revised version will be published through the appropriate WQMIS channel with an updated effective date.

Users are encouraged to review the Privacy Policy periodically.

18. Contact Information

For questions regarding this Privacy Policy or WQMIS data practices, please contact:

19. Acknowledgement

By using the WQMIS mobile application, you acknowledge that you have read and understood this Privacy Policy and that your use of the App is subject to applicable Government policies, terms, and laws.