| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 105702 | 92308 | 87.33% | 13394 | 12.67% | 41190 | 37194 | 90.30% | 3996 | 9.70% | 17474 | 15223 | 87.12% | 2251 | 12.88% | 34238 | 29039 | 84.82% | 5199 | 15.18% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 18815 | 16260 | 86.42% | 2555 | 13.58% | 8523 | 7707 | 90.43% | 816 | 9.57% | 3235 | 2799 | 86.52% | 436 | 13.48% | 4517 | 3580 | 79.26% | 937 | 20.74% |
| 2 | WATER QUALITY COMPLAINTS | 5013 | 4322 | 86.22% | 691 | 13.78% | 1761 | 1604 | 91.08% | 157 | 8.92% | 1016 | 873 | 85.93% | 143 | 14.07% | 1735 | 1450 | 83.57% | 285 | 16.43% |
| 3 | ROAD CUTTING COMPLAINTS | 8475 | 7357 | 86.81% | 1118 | 13.19% | 2344 | 2059 | 87.84% | 285 | 12.16% | 1459 | 1252 | 85.81% | 207 | 14.19% | 4237 | 3681 | 86.88% | 556 | 13.12% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 50061 | 42101 | 84.10% | 7960 | 15.90% | 20967 | 18542 | 88.43% | 2425 | 11.57% | 8164 | 6878 | 84.25% | 1286 | 15.75% | 14799 | 11808 | 79.79% | 2991 | 20.21% |
| 5 | MISCELLANEOUS COMPLAINTS | 23338 | 22268 | 95.42% | 1070 | 4.58% | 7595 | 7282 | 95.88% | 313 | 4.12% | 3600 | 3421 | 95.03% | 179 | 4.97% | 8950 | 8520 | 95.20% | 430 | 4.80% |