| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 114577 | 103577 | 90.40% | 11000 | 9.60% | 60104 | 55888 | 92.99% | 4216 | 7.01% | 17638 | 16001 | 90.72% | 1637 | 9.28% | 36835 | 31688 | 86.03% | 5147 | 13.97% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 20615 | 18442 | 89.46% | 2173 | 10.54% | 12343 | 11447 | 92.74% | 896 | 7.26% | 3290 | 2967 | 90.18% | 323 | 9.82% | 4982 | 4028 | 80.85% | 954 | 19.15% |
| 2 | WATER QUALITY COMPLAINTS | 5377 | 4811 | 89.47% | 566 | 10.53% | 2459 | 2282 | 92.80% | 177 | 7.20% | 1032 | 935 | 90.60% | 97 | 9.40% | 1886 | 1594 | 84.52% | 292 | 15.48% |
| 3 | ROAD CUTTING COMPLAINTS | 8829 | 7961 | 90.17% | 868 | 9.83% | 3000 | 2797 | 93.23% | 203 | 6.77% | 1433 | 1279 | 89.25% | 154 | 10.75% | 4396 | 3885 | 88.38% | 511 | 11.62% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 55431 | 49046 | 88.48% | 6385 | 11.52% | 30801 | 28218 | 91.61% | 2583 | 8.39% | 8376 | 7472 | 89.21% | 904 | 10.79% | 16254 | 13356 | 82.17% | 2898 | 17.83% |
| 5 | MISCELLANEOUS COMPLAINTS | 24325 | 23317 | 95.86% | 1008 | 4.14% | 11501 | 11144 | 96.90% | 357 | 3.10% | 3507 | 3348 | 95.47% | 159 | 4.53% | 9317 | 8825 | 94.72% | 492 | 5.28% |
Total Visitors April 2023 - Till Date
