| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 86831 | 71871 | 82.77% | 14960 | 17.23% | 26504 | 23113 | 87.21% | 3391 | 12.79% | 15488 | 12545 | 81.00% | 2943 | 19.00% | 33815 | 27072 | 80.06% | 6743 | 19.94% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 14386 | 10985 | 76.36% | 3401 | 23.64% | 5343 | 4439 | 83.08% | 904 | 16.92% | 2798 | 2076 | 74.20% | 722 | 25.80% | 4101 | 2775 | 67.67% | 1326 | 32.33% |
| 2 | WATER QUALITY COMPLAINTS | 4376 | 3165 | 72.33% | 1211 | 27.67% | 1216 | 968 | 79.61% | 248 | 20.39% | 893 | 622 | 69.65% | 271 | 30.35% | 1859 | 1271 | 68.37% | 588 | 31.63% |
| 3 | ROAD CUTTING COMPLAINTS | 6666 | 5806 | 87.10% | 860 | 12.90% | 1152 | 1060 | 92.01% | 92 | 7.99% | 1101 | 936 | 85.01% | 165 | 14.99% | 3998 | 3459 | 86.52% | 539 | 13.48% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 39440 | 30978 | 78.54% | 8462 | 21.46% | 13194 | 11264 | 85.37% | 1930 | 14.63% | 7208 | 5608 | 77.80% | 1600 | 22.20% | 14010 | 10221 | 72.96% | 3789 | 27.04% |
| 5 | MISCELLANEOUS COMPLAINTS | 21963 | 20937 | 95.33% | 1026 | 4.67% | 5599 | 5382 | 96.12% | 217 | 3.88% | 3488 | 3303 | 94.70% | 185 | 5.30% | 9847 | 9346 | 94.91% | 501 | 5.09% |