| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 95848 | 82638 | 86.22% | 13210 | 13.78% | 34459 | 30791 | 89.36% | 3668 | 10.64% | 16767 | 14333 | 85.48% | 2434 | 14.52% | 32888 | 27432 | 83.41% | 5456 | 16.59% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 16597 | 13858 | 83.50% | 2739 | 16.50% | 7094 | 6201 | 87.41% | 893 | 12.59% | 2930 | 2433 | 83.04% | 497 | 16.96% | 4241 | 3234 | 76.26% | 1007 | 23.74% |
| 2 | WATER QUALITY COMPLAINTS | 4659 | 3835 | 82.31% | 824 | 17.69% | 1533 | 1339 | 87.35% | 194 | 12.65% | 974 | 786 | 80.70% | 188 | 19.30% | 1702 | 1357 | 79.73% | 345 | 20.27% |
| 3 | ROAD CUTTING COMPLAINTS | 8166 | 6593 | 80.74% | 1573 | 19.26% | 2041 | 1589 | 77.85% | 452 | 22.15% | 1471 | 1163 | 79.06% | 308 | 20.94% | 4247 | 3496 | 82.32% | 751 | 17.68% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 43928 | 36774 | 83.71% | 7154 | 16.29% | 17026 | 15139 | 88.92% | 1887 | 11.08% | 7702 | 6432 | 83.51% | 1270 | 16.49% | 13742 | 10767 | 78.35% | 2975 | 21.65% |
| 5 | MISCELLANEOUS COMPLAINTS | 22498 | 21578 | 95.91% | 920 | 4.09% | 6765 | 6523 | 96.42% | 242 | 3.58% | 3690 | 3519 | 95.37% | 171 | 4.63% | 8956 | 8578 | 95.78% | 378 | 4.22% |