| ID | Complaint Type | TOTAL | O&M Complaint | Trial Run Complaint | Under-Construction Complaint | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | Total | Closed | Closed(%) | Pending | Pending(%) | ||
| Total | 93851 | 78986 | 84.16% | 14865 | 15.84% | 32692 | 28649 | 87.63% | 4043 | 12.37% | 16606 | 13748 | 82.79% | 2858 | 17.21% | 33052 | 26930 | 81.48% | 6122 | 18.52% | |
| 1 | PIPE LINE DAMAGE COMPLAINTS | 16202 | 12966 | 80.03% | 3236 | 19.97% | 6730 | 5742 | 85.32% | 988 | 14.68% | 2888 | 2278 | 78.88% | 610 | 21.12% | 4310 | 3091 | 71.72% | 1219 | 28.28% |
| 2 | WATER QUALITY COMPLAINTS | 4604 | 3623 | 78.69% | 981 | 21.31% | 1467 | 1236 | 84.25% | 231 | 15.75% | 981 | 739 | 75.33% | 242 | 24.67% | 1718 | 1311 | 76.31% | 407 | 23.69% |
| 3 | ROAD CUTTING COMPLAINTS | 7780 | 6175 | 79.37% | 1605 | 20.63% | 1810 | 1352 | 74.70% | 458 | 25.30% | 1420 | 1103 | 77.68% | 317 | 22.32% | 4138 | 3375 | 81.56% | 763 | 18.44% |
| 4 | IRREGULAR WATER SUPPLY COMPLAINTS | 42927 | 34877 | 81.25% | 8050 | 18.75% | 16198 | 14083 | 86.94% | 2115 | 13.06% | 7625 | 6135 | 80.46% | 1490 | 19.54% | 13798 | 10463 | 75.83% | 3335 | 24.17% |
| 5 | MISCELLANEOUS COMPLAINTS | 22338 | 21345 | 95.55% | 993 | 4.45% | 6487 | 6236 | 96.13% | 251 | 3.87% | 3692 | 3493 | 94.61% | 199 | 5.39% | 9088 | 8690 | 95.62% | 398 | 4.38% |